Cookie Policy
Last updated: 10th September 2025
What are cookies?
Cookies are small text files stored on your device when you visit a website. Some are essential to make the site work, while others can be used (with your permission) to understand how people use the site or to show relevant content.
Cookies we use
1. Essential cookies - These are always active because the site would not work without them. For example:
| Cookie name | Purpose | Expiry | Type |
|---|---|---|---|
| ZS_SESSION | Maintains your browsing session on our site | End of session | Essential |
| ZS_CSRF | Security cookie that helps protect our forms | End of session | Essential |
| ZS_LB | Load balancer cookie that ensures the site loads reliably | End of session | Essential |
(Note: Cookie names may vary slightly depending on Zoho Sites updates, but they are all essential for site operation.)
2. Analytics & performance cookies (require consent) - We use these to understand how visitors use our site, which helps us improve content and usability.
Cookie Provider Purpose Expiry Type Google Analytics (GA4) Tracks visitor numbers, traffic sources, pages viewed, and time spent on the site. Data is anonymised where possible. Up to 2 years Analytics Zoho PageSense Provides heatmaps, session recordings, and A/B testing so we can see how visitors interact with our pages. Varies (session to 1 year) Analytics
(Note: Cookie names may vary slightly depending on provider updates.)
| Cookie Provider | Purpose | Expiry | Type |
|---|---|---|---|
| Google Analytics (GA4) | Tracks visitor numbers, traffic sources, pages viewed, and time spent on the site. Data is anonymised where possible. | Up to 2 years | Analytics |
| Zoho PageSense | Provides heatmaps, session recordings, and A/B testing so we can see how visitors interact with our pages. | Varies (session to 1 year) | Analytics |
(Note: Cookie names may vary slightly depending on provider updates.)
Managing cookies
- On your first visit, you’ll see a cookie banner asking for your consent to analytics and tracking cookies.
- You can update your cookie preferences at any time through the banner or your browser settings.
- Essential cookies cannot be turned off, as the site won’t function correctly without them.
Updates to this Policy
We may update this Cookie Policy from time to time (for example, if we add new tools). The latest version will always be available on this page.
